Contact Us
We'd love to hear from you! Whether you have questions, feedback, or need support, we're here to help.
Get in Touch
Have questions about FitCheck AI, need technical support, or want to share feedback? We're committed to providing excellent customer service and responding to all inquiries promptly.
Business & Partnerships
Business inquiries, partnerships, or collaboration opportunities
kstarventures@gmail.comBug Reports & Technical Issues
App bugs, technical problems, or feature requests
kstarventures@gmail.comSubscription & Billing
Subscription issues, billing questions, or refund requests
kstarventures@gmail.comResponse Times
📞 General Support
We aim to respond to all general inquiries within 24-48 hours during business days.
🚨 Urgent Issues
For urgent privacy concerns, security issues, or critical bugs, mark your email as "URGENT" and we'll respond within 24 hours.
💼 Business Inquiries
Business and partnership inquiries will receive a response within 5 business days.
Frequently Asked Questions
How do I cancel my subscription?
You can cancel your subscription anytime through your Apple App Store settings. Go to Settings > Apple ID > Subscriptions > FitCheck AI > Cancel Subscription.
How do I delete my account and data?
You can delete your account directly in the app settings, or email us at kstarventures@gmail.com with the subject "Account Deletion Request".
Why isn't my outfit analysis working?
Make sure you have a stable internet connection and that the photo clearly shows your outfit. If issues persist, please contact our support team.
How do I get a refund?
Refunds are processed through Apple App Store. You can request a refund directly through Apple or contact us for assistance with the process.
Is my data secure?
Yes! We use industry-standard encryption and security measures. Read our Privacy Policy for detailed information about data protection.
Can I use FitCheck AI offline?
FitCheck AI requires an internet connection for AI analysis and cloud features. Some basic app functions may work offline, but analysis requires connectivity.
Before You Contact Us
To help us assist you more effectively, please include the following information in your email:
📱 For Technical Issues:
- Your device model and iOS version
- FitCheck AI app version
- Detailed description of the problem
- Steps you've already tried to resolve the issue
- Screenshots or screen recordings (if applicable)
💳 For Subscription Issues:
- Your Apple ID email address
- Subscription type (monthly/annual)
- Purchase date and receipt number
- Specific issue you're experiencing
🔒 For Privacy Requests:
- Your account email address
- Type of request (data access, deletion, correction)
- Verification of your identity
- Specific data you're inquiring about
Other Ways to Connect
While email is our primary support channel, you can also:
We're Here to Help
At FitCheck AI, we believe great customer service is just as important as great technology. Our team is dedicated to helping you get the most out of your style journey with our AI-powered platform.
Whether you're a new user getting started or a long-time user with advanced questions, we're committed to providing helpful, friendly, and timely support.